Real-time order status
Customers ask by chat or phone — your agent returns shipping, tracking, and line-item details from your store.
Custom integration
Your AI agent, connected to the systems you already run.
Custom Integration wires Inform or AI Receptionist into your stack — store platforms, fulfillment tools, CRMs, and internal databases — so customers get live answers instead of hold queues and callbacks.
- Order lookup, scheduling, CRM updates, and bespoke API connections
- One agent surface across voice and web chat
- Scoped and priced after we map your systems together
What it does
Your agent connected to the systems your team already uses
Custom Integration extends Inform or AI Receptionist with live data — order status today, scheduling and CRM ties tomorrow.
Fulfillment and carrier data
Pull tracking and delivery estimates from ShipStation and similar tools — no manual lookup for your team.
CRM and custom databases
Connect proprietary systems so callers get answers tied to your records — not a generic script.
Customer story
Longevity Peptides
Ecommerce · supplement retail
- Inform
- WooCommerce
- ShipStation
- 2
- Live data sources connected
- 24/7
- Order answers by chat or phone
- Inform
- Plus custom order lookup
The challenge
Order-status calls and chat pings were landing on a small team that needed to focus on fulfillment and growth — not reading tracking numbers off a dashboard.
What we built
Evolve extended Inform with a custom API that calls WooCommerce and ShipStation independently — then filters each response down to the fields shoppers actually need. The agent never sees raw database rows, internal IDs, or credentials; it answers only from cleaned, scoped payloads we control.
The result
Customers self-serve shipping updates on the first ask. The office stopped acting as a switchboard for "where is my order?" — while Inform still handles the rest of their business Q&A.
Data path
FAQ
Before you book
Straight answers on scope, systems, and what to expect on a discovery call.
Most asked How does a custom integration work?
We start with a discovery call to map your stack and use cases. Then we connect your agent to the APIs or databases you need — order lookup, scheduling, CRM writes, or something bespoke — and test before go-live.
What systems can you connect?
Common connections include WooCommerce, ShipStation, Shopify, CRMs, and internal databases. If your system has an API or export path, we can usually work with it.
Do I need Inform or AI Receptionist first?
Custom Integration extends an Evolve agent — usually Inform for knowledge plus lookups, or AI Receptionist when booking is part of the flow. We will recommend the right base on your discovery call.
How is pricing determined?
Every integration is scoped on a discovery call. Complexity, number of systems, and ongoing maintenance all factor in — you get a clear quote before we build.
How long does implementation take?
Timelines depend on scope. A single order-lookup connection often launches in two to three weeks after discovery; multi-system projects take longer.
Still have questions? Talk to us — no pressure.